Cancellation, Returns and Refund Policy
Last updated: 30.04.2026
This Cancellation, Returns and Refund Policy applies to purchases made through www.coffeecalibre.com.
This Policy explains your rights and obligations regarding order cancellations, returns, refunds, delivery issues, damaged products, and the right of withdrawal.
For more detailed contractual terms, please also see our Terms of Sale.
1. Seller Information
The seller is:
Calibre Kahve A.Ş.
Merkez Mah. Cendere Cad. Seba Suites No:16/1F
Kağıthane / Istanbul / Türkiye
Email: info@coffeecalibre.com
Website: www.coffeecalibre.com
2. General Terms
By placing an order through our website, you confirm that you have reviewed and accepted the relevant pre-contractual information, product details, total price, delivery information, payment terms, and our Terms of Sale.
The total amount payable, including product price, shipping fees, taxes, and any other applicable charges, will be shown during checkout before you confirm your order.
The customer is responsible for ensuring that all delivery, billing, and contact information submitted during checkout is accurate and complete.
3. Delivery
Products are delivered to the delivery address provided by the customer during checkout.
Estimated delivery times and shipping costs are shown during checkout or on the relevant delivery information pages of our website.
Unless otherwise agreed, we aim to deliver orders within the estimated delivery period. For customers located in the European Union, where applicable consumer law provides a default delivery period, goods should generally be delivered within 30 days unless a different delivery period has been agreed.
Delivery times may vary depending on the destination country, customs procedures, carrier operations, public holidays, force majeure events, or circumstances beyond our reasonable control.
If delivery cannot be completed due to incorrect or incomplete information provided by the customer, the customer may be responsible for additional shipping, return, customs, or storage costs.
4. Shipping Costs
Shipping costs are displayed during checkout before the order is confirmed.
Unless expressly stated otherwise, shipping costs are paid by the customer.
For international orders, customs duties, import taxes, local VAT, customs clearance fees, brokerage fees, storage fees, or other destination-country charges may apply. Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.
5. If the Product Cannot Be Supplied
If a product becomes unavailable after your order has been placed, or if fulfillment becomes impossible for reasons beyond our control, we will inform you as soon as reasonably possible.
In such a case, we may offer one of the following options:
A replacement product of equivalent value and quality, subject to your approval.
A delayed delivery date.
Cancellation of the order and a refund of the amount paid for the unavailable product.
If the order is cancelled because the product cannot be supplied, the relevant payment will be refunded to the original payment method, unless otherwise agreed.
6. If Payment Is Not Completed
If the order amount is not paid, if payment authorization fails, or if the payment is cancelled, reversed, or refused by the payment provider or issuing bank, we are not obliged to deliver the products.
We reserve the right to cancel or suspend an order where payment has not been successfully completed.
7. Unauthorized Card Use and Fraud Prevention
If a payment is suspected to be unauthorized, fraudulent, or subject to a chargeback, we may request additional information to verify the order.
We reserve the right to suspend or cancel orders where fraud, misuse, unauthorized payment, or suspicious activity is detected.
If a product has already been delivered and the payment is later reversed or not received due to unauthorized card use, we may request the return of the product or take other lawful steps to protect our rights.
8. Inspection Upon Delivery
The customer should inspect the package upon delivery.
If the package is visibly damaged, opened, wet, torn, crushed, or otherwise compromised, the customer should, where possible, report this to the carrier at the time of delivery and contact us as soon as possible.
If the product received is damaged, defective, incorrect, or incomplete, please contact us at info@coffeecalibre.com with:
Order number.
Description of the issue.
Photographs of the product.
Photographs of the outer packaging.
Photographs of the shipping label, where possible.
This helps us review the issue and provide an appropriate solution.
9. Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you may have the right to withdraw from a distance contract within 14 days without giving any reason, unless an exception applies.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party indicated by you other than the carrier, receives the goods.
For services, the withdrawal period generally expires 14 days after the day the contract is concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement sent to:
Email: info@coffeecalibre.com
You may use the model withdrawal form provided in our Terms of Sale, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your withdrawal notice before the withdrawal period has expired.
10. Return of Products After Withdrawal
If you exercise your right of withdrawal, you must send the goods back without undue delay and in any event no later than 14 days from the day on which you informed us of your decision to withdraw.
Returned products should be sent in their original packaging, with all labels, accessories, invoices, and standard items delivered with the product, where applicable.
The customer is responsible for securely packaging the products for return shipment.
Unless otherwise required by applicable law or unless the product is defective, damaged, incorrect, or not as described, the customer may be responsible for the direct cost of returning the goods.
We recommend using a trackable shipping method. We are not responsible for returned goods lost or damaged in transit, unless otherwise required by applicable law.
11. Refunds After Withdrawal
If you withdraw from the contract in accordance with this Policy and applicable law, we will reimburse the eligible payments received from you.
Where required by law, this may include the standard delivery cost paid at the time of purchase. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us may not be refunded.
Refunds will be made using the same means of payment used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.
Please note that after we process a refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
12. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products, including but not limited to:
Products made to the customer’s specifications or clearly personalized products.
Products that are liable to deteriorate or expire rapidly.
Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Goods which, after delivery, are inseparably mixed with other items.
Digital content or services supplied immediately with the customer’s prior consent, where the right of withdrawal has been waived in accordance with applicable law.
Due to the nature of coffee as a food product, opened coffee packages may not be suitable for return for health, hygiene, and product safety reasons. This does not affect your legal rights if the product is defective, damaged, incorrect, or not as described.
13. Damaged, Defective, Incorrect, or Incomplete Products
If you receive a product that is damaged, defective, incorrect, incomplete, or not as described, please contact us as soon as possible at info@coffeecalibre.com.
Depending on the circumstances and applicable consumer law, we may offer one or more of the following remedies:
Replacement.
Refund.
Partial refund.
Store credit, where accepted by the customer.
Another appropriate solution agreed with the customer.
Nothing in this Policy limits your mandatory legal rights regarding faulty or non-conforming goods.
14. Diminished Value of Returned Goods
The customer may be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Products should not be used beyond what is reasonably necessary for inspection.
Where the product has been damaged, used excessively, altered, or returned incomplete due to the customer’s fault, we may reduce the refund to reflect the loss in value, where permitted by applicable law.
15. Promotions, Discounts, and Campaigns
If a returned or cancelled order no longer meets the conditions of a promotion, discount code, free shipping campaign, gift offer, or similar benefit, the relevant promotional benefit may be cancelled or recalculated where permitted by law.
For example, if a discount was applied because the order exceeded a minimum order value and the returned products reduce the order below that threshold, the discount may be deducted from the refund.
16. Return Address
Before sending any product back, please contact us at:
We will provide the appropriate return instructions and return address.
Products sent without prior communication may be difficult to identify and process.
17. Force Majeure and Unexpected Delays
We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.
Such events may include natural disasters, extreme weather, war, terrorism, civil unrest, strikes, pandemics, governmental restrictions, customs delays, carrier disruptions, technical failures, supply shortages, or other unforeseeable events.
If such an event affects your order, we will inform you as soon as reasonably possible and may offer cancellation, replacement, or delayed delivery depending on the circumstances.
18. Contact
For cancellations, returns, refunds, damaged products, or delivery issues, please contact us at:
Calibre Kahve A.Ş.
Merkez Mah. Cendere Cad. Seba Suites No:16/1F
Kağıthane / Istanbul / Türkiye
Email: info@coffeecalibre.com
Website: www.coffeecalibre.com