Privacy and Cookie Policy
Last updated: 30.04.2026
This Privacy and Cookie Policy explains how Calibre Kahve A.Ş. collects, uses, stores, protects, and shares personal data when you visit www.coffeecalibre.com, create an account, place an order, subscribe to our communications, or otherwise interact with our website and services.
This Policy also explains how cookies and similar technologies are used on our website.
By using our website, you acknowledge that you have read and understood this Privacy and Cookie Policy.
1. About Us
The website www.coffeecalibre.com is operated by:
Calibre Kahve A.Ş.
Merkez Mah. Cendere Cad. Seba Suites No:16/1F
Kağıthane / Istanbul / Türkiye
Email: info@coffeecalibre.com
Website: www.coffeecalibre.com
For the purposes of applicable data protection laws, Calibre Kahve A.Ş. acts as the data controller for the personal data processed through this website.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect the following categories of personal data:
Identity information, such as your name, surname, company name, and billing details.
Contact information, such as your email address, phone number, delivery address, and billing address.
Account information, such as your username, password, account preferences, and order history.
Order and transaction information, such as the products you purchase, order number, payment status, delivery details, invoices, returns, refunds, customer requests, and complaints.
Payment-related information necessary to process your purchase. Full credit card details are processed by secure third-party payment service providers and are not directly stored by us.
Technical information, such as IP address, browser type, device information, operating system, session data, website usage data, traffic logs, and security records.
Marketing and communication information, such as your newsletter subscription, marketing permissions, communication preferences, and unsubscribe requests.
Cookie and analytics data, such as information about how you interact with our website, which pages you visit, and your cookie preferences.
3. How We Collect Personal Data
We may collect personal data directly from you when you:
Create an account on our website.
Place an order.
Fill out forms on our website.
Contact us by email, phone, or contact form.
Subscribe to our newsletter or marketing communications.
Participate in surveys, campaigns, promotions, or similar activities.
Use our website, in which case certain technical and cookie-related data may be collected automatically.
We may also receive limited personal data from third-party service providers, such as payment providers, delivery companies, analytics providers, or advertising platforms, where necessary for the operation of our services.
4. Why We Use Your Personal Data
We use your personal data for the following purposes:
To provide and operate our website.
To create and manage your customer account.
To receive, process, and deliver your orders.
To process payments, refunds, and invoices.
To communicate with you about your order, delivery, return, or customer support request.
To respond to your questions, complaints, and requests.
To improve our products, services, website experience, and customer support.
To ensure the security of our website and prevent fraud, unauthorized access, or misuse.
To comply with legal, tax, accounting, consumer protection, and regulatory obligations.
To send you marketing communications, newsletters, product updates, campaign information, and promotional offers where permitted by law or based on your consent.
To analyze website performance and understand general user behavior.
To personalize website content, advertising, and product recommendations where permitted by law and your cookie preferences.
5. Legal Bases for Processing
Where the General Data Protection Regulation applies, we process your personal data based on one or more of the following legal bases:
Performance of a contract: when processing is necessary to receive your order, process payment, deliver products, manage your account, or provide customer support.
Compliance with legal obligations: when processing is necessary for tax, accounting, commercial, consumer protection, or regulatory requirements.
Legitimate interests: when processing is necessary for website security, fraud prevention, business operations, customer relationship management, service improvement, analytics, or protection of our legal rights, provided that your fundamental rights and freedoms do not override these interests.
Consent: when processing is based on your permission, such as for marketing communications, non-essential cookies, advertising cookies, certain analytics cookies, or personalized experiences.
You may withdraw your consent at any time.
6. Payment Information
When you make a purchase on our website, payment transactions are processed through secure third-party payment service providers.
We do not directly store your full credit card number, expiry date, or CVV code. These details are processed by the relevant payment provider in accordance with applicable security standards.
Payment-related information may be used to process your order, verify payment, issue invoices, manage refunds, prevent fraud, and comply with legal obligations.
7. Marketing Communications
If you subscribe to our newsletter or give your consent to receive marketing communications, we may contact you by email or other permitted channels about our products, campaigns, discounts, new coffees, events, and brand updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@coffeecalibre.com.
Withdrawing your marketing consent does not affect the lawfulness of communications sent before the withdrawal.
8. Sharing of Personal Data
We may share your personal data only where necessary and limited to the relevant purpose with the following categories of recipients:
Payment service providers.
Banks and financial institutions.
Shipping and logistics providers.
E-commerce infrastructure providers.
Hosting and technical service providers.
Email, SMS, and communication service providers.
Customer support and CRM service providers.
Analytics and advertising service providers.
Accounting and finance service providers.
Legal advisors, auditors, and consultants.
Authorized public authorities, courts, and regulatory bodies where required by law.
We do not sell your personal data to third parties.
9. International Transfers
Calibre Kahve A.Ş. is based in Türkiye. If you access our website from the European Union, European Economic Area, United Kingdom, or another country, your personal data may be transferred to Türkiye or to service providers located in other countries.
Where required by applicable data protection laws, we take appropriate technical, administrative, and contractual measures to protect your personal data during international transfers. These measures may include data processing agreements, standard contractual clauses, or other legally recognized transfer mechanisms.
10. Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Order, invoice, payment, and accounting records may be retained for the period required by applicable tax, accounting, and commercial laws.
Customer support and complaint records may be retained for as long as necessary to manage requests, protect our rights, and resolve potential disputes.
Marketing consent records may be retained until you withdraw your consent or unsubscribe.
Cookie-related data is retained according to the type and duration of the relevant cookie.
When the applicable retention period expires, your personal data is deleted, destroyed, or anonymized.
11. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include secure payment infrastructure, SSL encryption, access controls, data minimization, system monitoring, security logs, and contractual safeguards with service providers.
However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for not sharing them with unauthorized third parties.
12. Your Rights
Depending on your location and applicable data protection laws, you may have rights regarding your personal data, including the right to access, correct, delete, restrict, object to processing, request data portability, withdraw consent, and object to direct marketing.
For more detailed information about your data protection rights, please see our Data Protection Notice.
To exercise your rights, you may contact us at info@coffeecalibre.com.
13. Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit a website. Cookies help websites function properly, remember user preferences, improve user experience, analyze website performance, and support marketing activities.
We may use cookies, pixels, tags, local storage, and similar technologies on www.coffeecalibre.com.
14. Types of Cookies We Use
Essential Cookies
Essential cookies are necessary for the website to function properly. They enable core features such as page navigation, secure login, shopping cart functionality, checkout, payment security, and fraud prevention.
These cookies cannot usually be disabled through our website because they are required for the operation of the service.
Performance and Analytics Cookies
Performance and analytics cookies help us understand how visitors use our website. They allow us to measure traffic, identify popular pages, monitor website performance, detect errors, and improve the user experience.
These cookies may collect information such as pages visited, time spent on the website, traffic sources, device type, browser type, and general usage behavior.
Functional Cookies
Functional cookies allow the website to remember your preferences and choices, such as language, region, account preferences, or previously entered information.
These cookies help provide a more personalized and convenient browsing experience.
Advertising and Marketing Cookies
Advertising and marketing cookies may be used to deliver relevant advertisements, measure the effectiveness of campaigns, limit repeated ads, create audience segments, and personalize marketing content.
These cookies may be placed by us or by third-party advertising partners, subject to your cookie preferences and applicable law.
15. Third-Party Cookies
Some cookies on our website may be placed by third-party service providers, such as analytics providers, advertising platforms, payment providers, social media platforms, or embedded content providers.
These third parties may process cookie-related data in accordance with their own privacy and cookie policies.
We recommend reviewing the privacy and cookie policies of the relevant third-party providers for more information about their practices.
16. Managing Cookie Preferences
When you visit our website, you may be presented with a cookie banner or cookie settings tool, where applicable. You can use this tool to accept, reject, or manage non-essential cookies.
You can also control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are placed.
Please note that disabling certain cookies may affect the functionality, performance, or availability of some parts of our website.
17. Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time. The updated version will become effective once published on our website.
Where required by applicable law, we may notify you of significant changes through appropriate channels.
18. Contact Us
If you have any questions, requests, or concerns about this Privacy and Cookie Policy, you may contact us at:
Calibre Kahve A.Ş.
Merkez Mah. Cendere Cad. Seba Suites No:16/1F
Kağıthane / Istanbul / Türkiye
Email: info@coffeecalibre.com
Website: www.coffeecalibre.com